When Shannon Revels came home to Oakland after nearly 15 years in prison, he found his criminal record made it difficult to get a job. But through the Center for Employment Opportunities (CEO), he found a role first as a janitor then resident services counselor in transitional housing for the formerly homeless. In this interview with former NPR host Bill Littlefield, Revels discusses the importance of his being heard by a teacher he met in prison, giving feedback to CEO and seeing it acted upon, and how he created ways to listen to his residents and dignify their suggestions with action.