Bridget Burns sees plenty of "superheroes"—26-year-old Silicon Valley types with good intentions, yet little understanding, for how to change higher education. Burns is executive director of the University Innovation Alliance, a coalition of 11 public research universities focused on making quality college degrees accessible to a diverse body of students. The UIA serves 400,000 students, more than a quarter of whom receive Pell grants. In this recording from an EdSurge Meetup, Burns shares what she wishes product developers understood about the challenges higher-ed institutions face.