Episode #112: How to Hug Your Haters with Jay Baer

If you answer customer complaints at all, chances are you at least “pick your spots.” In other words, you choose to engage your customers through only the handful platforms you prefer, whether that’s email, phone, social media, or something else. Jay Baer, however, author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers insists […]