Back to Work
Back to Work
5by5
Episode 162: We're All Waiting in the Same Line
1 hour 24 minutes Posted Mar 11, 2014 at 2:15 pm.
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TOPIC: ““Experiencing Issues”” with Customer Service

This week, Dan and Merlin analyze what's really going wrong when we get bad customer service. Spoiler: The brand is only as sound as its day-to-day implementation.

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