Jay Bilas (@JayBilas) is an American college basketball analyst for ESPN, a former NCAA Tournament Announcer with CBS Sports, and also a former college basketball player. Jay is a 1986 graduate of Duke University undergrad and 1992 graduate of Duke Law where he competed for Hall of Fame Coach Mike Krzyzewski on the Blue Devil Basketball team. Jay was drafted by the Dallas Mavericks and played professionally for 2 years in Europe before embarking on his coaching career. Bilas then launched a successful law career before becoming a popular analyst on ESPN’s coverage of college basketball. Bilas is the author of the book Toughness, and is a sought after motivational speaker throughout the world. Bilas is one of the most respected voices in college basketball today.

Carly sat down with Jay Bilas in Charlotte, NC, for a discussion on leadership and the meaning of toughness. This included:

• How toughness is both teamwork and empathy
• The leadership spacecraft, cleaning up in your hotel, and General Martin Dempsey
• The importance of “we first” – not “me first”
• Implementing lessons from Coach K
• How leading with balance requires understanding context
• How to take feedback and criticism without going crazy
• The importance of tone
• Criticism vs. feedback
• Carly & Jay talk about how to get ahead

Love the episode? Make sure to subscribe, rate, and review the show on iTunes. You can learn more about "By Example" by joining our email list at CarlyFiorina.com/ByExample.