Charles Duhigg’s bestseller The Power of Habit was the definitive guide to building and sustaining successful habits.His new book, Supercommunicators, grapples with the knotty topic of creating successful interactions with others.It’s a thorough and dazzling read that has many applications for the way we work (and how we live our lives).We talked about:the single biggest thing that builds psychological safetywhy moving conversation out of small talk into deep discussion proves more satisfying than we expecthow teams should use 'who are we' conversationshow we should think about three different types of conversation (are they looking to be helped, hugged or heard?Read an extract of Charles' book here Become a member at https://plus.acast.com/s/eatsleepworkrepeat. Hosted on Acast. See acast.com/privacy for more information.

Many of us have worked in environments that provided bonuses or rewards for success. Maybe they took the form of team rewards or individual incentives, or end of year profit-share schemes. But do these rewards achieve what they are designed to?Professor Uri Gneezy is the world's foremost expert on the science of incentives - and he comes with a huge warning about what such schemes actually achieve.Eat Sleep Work Repeat is today hosted by Bruce Daisley, Ellen Scott and Matthew Cook.Sign up to the newsletter Become a member at https://plus.acast.com/s/eatsleepworkrepeat. Hosted on Acast. See acast.com/privacy for more information.

This week's Eat Sleep Work Repeat is hosted by Bruce Daisley, Ellen C Scott and Matthew Cook.Roll up roll up as this week we talk the major trends in work and workplace culture and the big stories of the last month.Including:Wellness programs don’t work - in TikTok form, or in Matt’s post on LinkedIn Research from Oxford University looking at the (in)effectiveness of workplace wellbeing interventions at an individual levelChronoworking GymclassgateEllen on Gen Z workersFewer and fewer of us want to go out in the evenings or weekendsThe dystopian prospect of AI interviews Become a member at https://plus.acast.com/s/eatsleepworkrepeat. Hosted on Acast. See acast.com/privacy for more information.

I was flattered to be invited to visit the NHS trust of Barking, Havering and Redbridge last year. I spent an afternoon meeting the team and seeing the place in action.It was an inspiring question that CEO Matthew Trainer was asking: 'can we improve the results by making it a better culture?'What does that look like? And how is going for them?Matthew Trainer's CEO note at the end of 2023Video: Inside the TrustFill in the form: Consider my firm for a future podcast Become a member at https://plus.acast.com/s/eatsleepworkrepeat. Hosted on Acast. See acast.com/privacy for more information.

We often overlook the fact that trust is the basis for all good culture. I called out some of the remarkable data on this in the Work In 2024 deck.In Slack’s August 2023 survey of over 10,000 global office workers, trust was the top determinant of employees’ productivity scores. Employees who felt trusted were 2X as productive as those who didn’t. They were 30% more likely to put in extra effort at their jobs. If we don’t feel trusted we’re twice as likely to say we’re looking for a new job.But what role does trust play in the modern company? And how can we build it?Mark McGinn is a senior leader at the communications agency Edelman, he talks to me about their research into trust and how we should seek to build it.Has our organisation replaced government? Increasingly our company is the biggest thing that we believe we can have an impact on.Mark explains that Trust in our organisation is based on four things:Organisational abilityDependabilityIntegrityPurposeYou'll strongly enjoy downloading Edelman's Trust Barometer and also Edelman's special Trust at Work report.  Become a member at https://plus.acast.com/s/eatsleepworkrepeat. Hosted on Acast. See acast.com/privacy for more information.

The role of managers are pivotal in our working lives but most managers aren't trained or prepared for the responsibilities that they are given.When we look at the research from Gallup about burnout and why people hate their jobs managers are regarded as having the biggest responsibility. Half of people who say they don't rate their manager say they are looking for jobs. So what can we do to make our relationship with our managers better? I chatted to Anthony Painter from CMI.Download the Work in 2024 deckChartered Management Institute research on the Accidental Manager82% of workers entering management positions have not had any formal management and leadership trainingonly a quarter of workers (27%) describe their manager as ‘highly effective’of those workers who do not rate their manager, half (50%) plan to leave their company in the next yearFollow Anthony on LinkedInFollow Anthony on Twitter Become a member at https://plus.acast.com/s/eatsleepworkrepeat. Hosted on Acast. See acast.com/privacy for more information.

Eat Sleep Work Repeat is hosted by Bruce Daisley, Ellen Scott and Matthew Cook. Sign up to the newsletterWe talk through the hottest topics in work:New research says that bosses think going part-time signals the end of career ambitionRadio 5 Live's Nihal Arthanayake says he feels alienated as the only brown face in a sea of white at his workplaceBill Gates advocates for the three-day week but doesn't detail who he thinks is going to pay for it Become a member at https://plus.acast.com/s/eatsleepworkrepeat. Hosted on Acast. See acast.com/privacy for more information.

Professor Frances Frei is the biggest brain in the field of workplace culture and I was delighted to get another opportunity to talk to her.She explains the one thing that firms should do to fix their cultures (spoiler: train their managers), why she thinks inclusion is a more important element of culture than just diversity.The previous episode with Frances FreiFrances and Anne’s podcast FixableFrances’ and Anne Morriss’ new book Move Fast and Fix ThingsSign up for the newsletter Quotes from the book that I cited: “One way to build cynicism quickly in an organisation, something we see all the time, by the way - is to ask people for their input and then do very little with the information they give you (and take a long time to even do that)’Robert McDonald, former CEO of P&G “Organisations are perfectly designed to get the results they get… if you don’t like the results you need to change the design”. We're often asked for a summary of how to build a workplace where everyone feels welcome. Our short answer is to recruit great people you don't already know, give them interesting work to do, and invest in them as if your company's future depends on it. If they deserve a promotion, give it to them in a timely man-ner. Don't make them wait. Don't make them go to a competitor to get the role, title, and decision rights they already earned on your watch. And in the name of all that is right and just in the world, pay them fairly and equitably for the work they do.” Become a member at https://plus.acast.com/s/eatsleepworkrepeat. Hosted on Acast. See acast.com/privacy for more information.

Eat Sleep Work Repeat is hosted by Bruce Daisley, Ellen Scott and Matthew Cook. Sign up to the newsletterIs toxic culture driving your team away?If you’re someone whose job it is think about culture, or maybe you’re a boss who has tried to communicate values to your team then today’s episode is an essential listen.Donald Sull and Charlie Sull are a father and son research team who have discovered extraordinary insights into values and what they look like in the real world.Here are some articles to get you going to understand the world of the Sulls:Toxic Culture Is Driving the Great ResignationThe Toxic Culture Gap Shows Companies Are Failing WomenWhy leaders need to worry about toxic culture?Charlie and Donald have a business that focusses on this called Culture X. Become a member at https://plus.acast.com/s/eatsleepworkrepeat. Hosted on Acast. See acast.com/privacy for more information.

Eat Sleep Work Repeat is hosted by Bruce Daisley, Ellen Scott and Matthew Cook. Sign up to the newsletterThis week we go deep on the latest news about work.ITV tell staff to declare ‘friendships’Moderation staff at Facebook are suing over PTSDBBC staff given help for stress levels'We Had To Remove This Post' - brilliant novella by Hanna BervoetsOobah Butler’s Amazon show on Channel 4Reddit anti workReddit r/LateStageCapitalismMatt’s final comment about having orgasms to boost productivityBig Train sketch: 'no wanking in the office please' Become a member at https://plus.acast.com/s/eatsleepworkrepeat. Hosted on Acast. See acast.com/privacy for more information.