279: Never Stop Loving Your Customers, Even When They Leave w/ Jason Katz & Ryan Vitello

When a customer churns, this is a tremendous opportunity for you to: Get feedback on your company’s good, bad, and ugly Find out what the lost customer really needs Find out their timeline for achieving it Continuing to show them that you care about their business journey with advice, suggestions, contacts, etc., even though you’re no longer their vendor Keep the lines of communication open Work to become the vendor they do need Learn more from our guests Jason Katz and Ryan Vitello in this episode. 

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