Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP.   NICE – <a href="https://www.facebook.com/NICEPublicSafety" target="_blank" rel="noopener">Facebook</a> | <a href= "https://twitter.com/nice_publicsafe" target="_blank" rel= "noopener">Twitter</a> | <a href="https://www.nice.com/" target= "_blank" rel="noopener">Web</a> <a href= "https://www.businesswire.com/news/home/20180806005328/en/NICE-Recognizes-2018-PSAPs%E2%80%99-Finest-Award-Winners" target="_blank" rel="noopener">NICE Recognizes 2018 PSAPs’ Finest Award Winners</a>  <a href= "https://www.nice.com/protecting/blog/35-apco-public-safety-quality-assurance-webinar-questions-answered-629" target="_blank" rel="noopener">35 APCO Public Safety Quality Assurance Webinar Questions Answered</a> <a href= "https://www.wzzm13.com/article/news/local/grand-haven/ottawa-county-dispatchers-involved-in-life-saving-attempt-at-pool/69-582081709" target="_blank" rel="noopener">Ottawa County dispatchers involved in life-saving attempt at pool</a> Supported by: INdigital Episode topics – <ul data-rte-list="default"> <li> What is NICE </li> <li> The importance of QA </li> <li> Telecommunicator of the Year </li> <li> And more  </li> </ul> As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 212

A podcast based on the experience of being a 9-1-1 dispatcher.