Today’s episode features a man with an interesting perspective on dealing with critics and unsatisfied customers! Jay Baer is a Certified Speaking Professional, renowned business strategist, best-selling author, and consultant who focuses his clients towards using technology as an advantage in marketing and customer service.   In This Episode, You’ll Learn…   <ul> <li>Customer acquisition vs customer retention</li> <li>How the customer service environment has changed with technology</li> <li>Benefits of answering EVERY customer complaint</li> <li>The money is in the audience</li> <li>Great examples if the “Hug Your Haters” philosophy</li> <li>Jay’s book: “Hug Your Haters”</li> </ul>   Links and Resources Mentioned in This Episode   <ul> <li><a href="https://www.jaybaer.com/">Jay's Website</a></li> <li><a href="https://www.jaybaer.com/hug-your-haters/">Hug Your Haters</a></li> <li><a href="https://www.convinceandconvert.com/">Convince and Convert Website</a></li> </ul>   Sound Effects Credits:   - Music Box (https://freesound.org/people/terminal/sounds/22685/)

004: Think Big and Act Bigger

The Selling Show with David Newman is an interview-based podcast focused on the topic of selling professional services – geared to a core audience of B2B consultants, executive coaches, and thought-leading solopreneurs (good-looking folks like YOU) who want instant-action strategies, advice, and insights to sell more – more easily and more often