In this episode we interview digital marketing expert and customer strategist, Tema Frank. Tema has worked in marketing and customer experience for over three decades. In 2001 she founded Web Mystery Shoppers, the worlds first company to test omnichannel customer service: web, phone, chat, email and in-store. Using social media techniques before social media existed, she built a database of 75,000 mystery shoppers worldwide.
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Michael Bungay Stanier - Ask Better Questions, Get Better Results

Smart People Podcast is a biweekly, interview-based podcast that features today's most well respected thought leaders engaging in authentic, insightful conversation for the benefit of the listener. The host, Chris Stemp, and his co-host/producer Jon Rojas, utilize their insatiable curiosity and relatable charm to provoke their guests into giving the interview of a lifetime. 
Every single guest has achieved a high level of recognition within their arena and in doing so has collected a wealth of experiences and insights that are brought to life in this top ranked podcast. Show topics include: psychology, leadership, education, technology, entrepreneurship, relationships, and much more.