Show notes
Bobby Stapleton, our Director, Human Support, hosts this fascinating conversation with Declan Ivory, VP, Customer Support and Anthony, our Director, Customer Support Operations, in which they explore how the survey results of our Customer Service Trends Report 2024 shed light on the ways customer service is changing.🗂️ Chapters00:00 Introduction01:27 Customer Expectations06:06 AI Adoption in CS10:08 AI is Coming for Your Jobs but Not in The Way You Think16:05 Tech Stack: Ditching the Old Tools20:59 Metrics: New Ways to Measure SuccessDownload your copy of our CS Trends Report 2024: www.inter.com/2024trends📝 Blog: https://www.intercom.com/blog/videos/podcast-cs-trends-2024🎥 Watch this episode on YouTube: https://www.youtube.com/watch?v=Z0b5OVKQeIQ😁 Follow the people:https://www.linkedin.com/in/bobbystapleton/https://www.linkedin.com/in/decivory/https://www.linkedin.com/in/anlopezm/Follow our podcast:🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF💻 RSS Feed https://art19.com/shows/inside-intercomSign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletterSay hi on 👋Twitter: https://twitter.com/intercomLinkedIn: https://www.linkedin.com/company/intercom/Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin🏠 www.intercom.com#customersupport #customerservice #intercomSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
