Show notes
Chris Deferio: Keys to the Shop
Chris Deferio is the host of Keys to the Shop, a podcast that helps coffee service professionals to advance their careers by discovering more about barista work, management, leadership, and the operational knowledge to run a coffee shop.
Chris has decades of experience managing teams of part-time staff in a high turnover industry. In this episode, he shares the most practical tips his team has discovered for helping leaders be most effective with part-time employees.
Key Points
You can only go so far with positive feedback, you should also seek feedback on how you can improve.
If you have a failure, just learn the lesson from it and apply that knowledge in the future.
When hiring, focus on finding people who share your core company values.
A lot of people know how to give good answers for the normal interview questions, so you have to ask different, more creative questions to really get to know them.
Rather than view scheduling as a burden, look at it as a way to serve people.
Doing a great job scheduling employees is a good way to show employees that you care about them.
Resources Mentioned
The Leadership Challenge* by James M. Kouzes and Barry Z. Posner
Mindset* by Carol Deck
It's Okay to Be the Boss* by Bruce Tulgan
Keys to the Shop podcast
How to Master Your Workflow on Keys to the Shop
Leadership & Management Master Class on Keys to the Shop
Related Episodes
How To Lead The Millennials, with Chip Espinoza (episode 158)
What to Do When Somebody Quits, with Molly Moseley (episode 251)
How to Manage Former Peers, with Tom Henschel (episode 257)
Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Chris Deferio is the host of Keys to the Shop, a podcast that helps coffee service professionals to advance their careers by discovering more about barista work, management, leadership, and the operational knowledge to run a coffee shop.
Chris has decades of experience managing teams of part-time staff in a high turnover industry. In this episode, he shares the most practical tips his team has discovered for helping leaders be most effective with part-time employees.
Key Points
You can only go so far with positive feedback, you should also seek feedback on how you can improve.
If you have a failure, just learn the lesson from it and apply that knowledge in the future.
When hiring, focus on finding people who share your core company values.
A lot of people know how to give good answers for the normal interview questions, so you have to ask different, more creative questions to really get to know them.
Rather than view scheduling as a burden, look at it as a way to serve people.
Doing a great job scheduling employees is a good way to show employees that you care about them.
Resources Mentioned
The Leadership Challenge* by James M. Kouzes and Barry Z. Posner
Mindset* by Carol Deck
It's Okay to Be the Boss* by Bruce Tulgan
Keys to the Shop podcast
How to Master Your Workflow on Keys to the Shop
Leadership & Management Master Class on Keys to the Shop
Related Episodes
How To Lead The Millennials, with Chip Espinoza (episode 158)
What to Do When Somebody Quits, with Molly Moseley (episode 251)
How to Manage Former Peers, with Tom Henschel (episode 257)
Discover More
Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.